Standard Procedures / Work Instructions have been around for a long time, they are the backbone of every industry. All businesses have a process that makes them work and naturally, every business wants their process to be followed to ensure success.
These processes or recipes have been written down and are jealously guarded.
The problem I have found over many years is the procedures are rarely followed consistently. There are a number of reasons for this;
- They are wrong
- They are right but thought to be wrong
- They are right but cannot be understood